Terms & Services

Terms and Conditions – Goloup.com

Last updated: 10-06-2025

Welcome to Goloup.com, a multisupplier marketplace operated by [Your Company Name]. These Terms and Conditions govern your use of the website and services, whether as a customer, supplier, or visitor. By accessing or using Goloup.com, you agree to be bound by these terms.

1. Definitions

“Goloup.com”, “we”, “us”, or “our” refers to the platform operator.
“Supplier” means any third-party seller listing products on our platform.
“Customer” refers to any user purchasing goods from suppliers on Goloup.com.
“User” means any visitor, registered or not, using the website.

2. Nature of the Platform

Goloup.com provides a marketplace where independent suppliers offer their products for sale.

Goloup.com acts solely as a facilitator and is not a party to the sale contract between supplier and customer.

We do not guarantee or endorse any product, supplier, or transaction, but we may assist in resolving disputes.

3. Account Creation

Users must be at least 18 years old to create an account or make a purchase.

Suppliers must provide complete and accurate business information to sell on the platform.

You are responsible for maintaining the confidentiality of your login details and all activity under your account.

4. Orders and Payments

All purchases are made directly from the supplier listed on the product page.

Payments are processed securely through third-party payment processors.

Goloup.com may withhold or delay payment to suppliers in cases of suspected fraud, chargebacks, or disputes.

5. Shipping & Delivery

Each supplier is solely responsible for shipping their products within the timeframes specified.

Customers may receive multiple shipments when ordering from multiple suppliers.

Tracking details (if available) are provided by the supplier.

6. Returns and Refunds

Return policies may vary by supplier and are listed on product pages or supplier profiles.

If a return is accepted, customers are responsible for return shipping unless stated otherwise.

In unresolved disputes, Goloup.com may step in and issue refunds where necessary, at its discretion.

7. Supplier Responsibilities

Suppliers must:

Comply with all applicable laws and tax regulations
Only sell genuine and legally owned products
Maintain accurate product listings and stock levels
Deliver items in a timely and professional manner
Respond to customer inquiries promptly

Violations may lead to suspension or termination of the supplier account.

8. Prohibited Activities

Users must not:

Use the platform for illegal or fraudulent activities
Impersonate others or provide false information
Interfere with the site’s security or operational integrity
Post abusive, harmful, or misleading content

We reserve the right to suspend or ban any account engaging in prohibited activity.

9. Intellectual Property

All content on Goloup.com, including logos, design, text, and software, is the intellectual property of Goloup.com or its licensors.

Suppliers retain ownership of their product content but grant Goloup.com a license to use it for promotional and operational purposes.

10. Limitation of Liability

Goloup.com is not liable for damages arising from transactions between customers and suppliers.

We are not responsible for lost profits, lost data, or indirect damages resulting from your use of the platform.

11. Dispute Resolution

We encourage customers and suppliers to resolve disputes directly.

In unresolved cases, Goloup.com may mediate and make a final determination, which all parties agree to accept.

12. Modifications to the Terms

Goloup.com may revise these Terms & Conditions at any time. We will notify users of significant changes via email or site announcement. Continued use of the platform after changes are posted constitutes acceptance.

13. Governing Law

These Terms are governed by the laws of [Insert Country/Region], without regard to its conflict of law principles. All disputes shall be subject to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

📧 info@goloup.com